Frequently Asked Questions About Our Terms
No. One account per person. If we detect duplicate accounts, we reserve the right to suspend or merge them. When you sign up, you confirm the account is for you alone and you won't share login credentials with anyone else.
Your account remains active for play, but you won't be able to withdraw funds. Verification takes under five minutes — enter your name, phone and pick a deposit method from DANA, OVO, GoPay or QRIS. Once verified, withdrawals process within the stated timeframe.
Deposit references depend on your chosen payment method — DANA, OVO, GoPay and QRIS each have their own rails and daily ceilings. Withdrawal amounts are set by your account history and verification level. Contact support if you're unsure of your limit.
Your account is marked inactive immediately. Game history and payment records are stored for seven years for regulatory purposes. Your personal data (name, email, phone) is deleted after 30 days unless we need to keep it due to a dispute or legal requirement.
You can't change the terms themselves, but you can modify your account settings — payment method, email, phone number. If our terms change, we'll notify you in advance. Continuing to use your account means you accept the updated terms.
Open a ticket with our support team through live chat or email. Describe the game, the round ID and what happened. We'll review the recorded stream and game logs, then respond within 24 hours with our findings and any action we take.
Withdrawals to DANA, OVO, GoPay and QRIS typically clear within one to two hours after verification. Bank transfers may take one business day. We'll show you an estimated arrival time before you confirm the withdrawal.
